Work experience at an IT support desk
Internship
March 2025 - Present
Since March 2025, I have been an intern at the Tamagawa University IT Support Desk, where I provide critical technical support to the entire campus community. My role involves everything from troubleshooting PCs and classroom equipment to managing software licenses for Adobe and Autodesk. Using Google Workspace for seamless team collaboration, I have honed my skills in efficient and precise task management. Drawing on my experience from the FIRST Robotics Competition, I took the initiative to streamline our support processes by developing a new online portal for student inquiries and creating a comprehensive PC setup manual.
This position has given me an invaluable, firsthand look at how technology underpins the infrastructure of a major university. I have enhanced my practical problem-solving abilities and sense of ownership by actively seeking out challenges and implementing effective solutions. As a direct result of my contributions and reliability, my internship contract was extended from July 2025 to March 2026—a significant vote of confidence that marks a key milestone in my professional growth.
